ISMAIL IBRAHIM
Operations & IT Support Professional
KADUNA, NG.About
Highly motivated and versatile professional with a strong background in operations, technical support, and educational instruction, committed to achieving organizational objectives. Proven ability to manage systems, optimize processes, and ensure operational compliance, consistently exceeding client satisfaction through dedication and a passion for excellence. Seeking to leverage diverse experience and strong communication skills to drive efficiency and contribute to strategic goals within a dynamic organization.
Work
NATIONAL HOME GROWN SCHOOL FEEDING PROGRAMME (NHGSFP)
|FIELD ENUMERATOR/MONITORING
Kaduna, Kaduna State, Nigeria
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Summary
Managed field enumeration and monitoring activities for the National Home Grown School Feeding Programme, ensuring accurate data collection and program compliance across assigned regions.
Highlights
Conducted comprehensive field enumerations, collecting critical data from program beneficiaries and reporting findings to support operational decisions.
Monitored program implementation for adherence to national guidelines, identifying discrepancies to maintain the integrity and effectiveness of feeding initiatives.
Collaborated with local community leaders and school administrators to facilitate smooth program execution and address on-ground logistical challenges.
Ensured strict compliance with safety protocols during all field operations, safeguarding personnel and data collection processes.
GOVT. SECONDARY SCHOOL FADAN KAGOMA
|(SUBJECT TEACHER) NYSC
Kafanchan, Kaduna State, Nigeria
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Summary
Delivered engaging educational content as a Subject Teacher during National Youth Service Corps, fostering student academic growth and contributing to school community development.
Highlights
Taught core subjects to secondary school students, developing lesson plans and instructional materials to improve learning outcomes.
Managed classroom dynamics and student engagement, creating a supportive and effective learning environment for over 30 students per class.
Assessed student progress through assignments and examinations, providing constructive feedback to enhance academic performance.
Participated in school events and extracurricular activities, contributing to the holistic development of students and the school community.
SAL-TEE CYBER CAFÉ
|SYSTEM ADMINISTRATIVE AND MAINTENANCE
Kaduna, Kaduna State, Nigeria
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Summary
Administered and maintained all computer systems and network infrastructure for a cyber café, ensuring high operational efficiency and continuous service availability for eight years.
Highlights
Managed comprehensive system administration, including software installations, updates, and troubleshooting, achieving consistent system uptime.
Performed routine hardware maintenance and repairs, extending the lifespan of equipment and minimizing service disruptions.
Implemented network configurations and security measures, safeguarding data and ensuring reliable internet access for all users.
Provided technical support to customers, resolving diverse IT issues efficiently to enhance user experience and satisfaction.
MINISTRY OF MINES AND STEEL DEVELOPMENT
|Four Month Student Industrial Working Experience Scheme (SIWES)
Kaduna, Kaduna State, Nigeria
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Summary
Completed a four-month Student Industrial Working Experience Scheme, gaining practical exposure to mineral resources engineering and industrial operations.
Highlights
Assisted senior engineers in collecting and analyzing geological data, contributing to preliminary assessments of mineral deposits.
Observed and participated in various stages of mineral processing, learning about equipment operation and safety protocols.
Contributed to routine maintenance checks on industrial machinery, ensuring operational readiness and adherence to safety standards.
Developed foundational understanding of industry practices and regulatory compliance within the mining and steel sector.
SUPERIOR CYBER CAFÉ
|CAFÉ INSTRUCTOR AND CUSTOMER CARE
Kaduna, Kaduna State, Nigeria
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Summary
Provided computer instruction and customer care services at a cyber café, ensuring client satisfaction and proficient use of digital resources.
Highlights
Instructed diverse clientele on fundamental computer applications, internet navigation, and software usage, improving digital literacy.
Managed customer inquiries and resolved service-related issues, maintaining a positive and supportive environment for users.
Assisted with daily operational tasks, including system setup, account management, and maintaining an organized workspace.
Ensured customer satisfaction by providing responsive support and guidance, enhancing the overall service experience.
Education
Nigerian Institute Of Management (NIM)
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Proficiency Certificate
Management
Kaduna Polytechnic
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Higher National Diploma
Production and Operation Management
Kaduna Polytechnic
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National Diploma
Mineral Resources Engineering
Nawair-ud-Deen Model College
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Senior Secondary School Examination (NECO)
General Studies
L.G.E.A Primary School
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Primary School Leaving Certificate
Primary Education
Languages
English
Hausa
Yoruba
Skills
Communication
Effective Communication, Interpersonal Skills, Stakeholder Engagement.
Safety & Compliance
Safety Regulation Adherence, Operational Guidelines, Risk Management.
Learning & Development
Rapid Learning, Continuous Improvement, Problem-Solving.
Customer Satisfaction
Client Relations, Customer Service, Service Excellence.
Computer Applications
Microsoft Office Suite, Internet Browsing, Digital Literacy.
System Administration
Hardware Maintenance, Software Installation, Network Configuration, Troubleshooting.
Data Management
Data Collection, Monitoring, Reporting.
Operations Management
Process Optimization, Resource Management, Project Coordination.
Educational Instruction
Lesson Planning, Classroom Management, Curriculum Development.
Interests
Reading
Continuous Learning, Knowledge Acquisition.
Networking
Meeting People, Professional Connections.
Internet Browsing
Research, Information Gathering, Digital Exploration.